FREQUENTLY ASKED QUESTIONS
  • What is Skating At Festival?

    Step into Skating At 2017 and lose yourself in a world of enchantment, magic and wonder as we bring a heady slice of European après ski to Australia’s capital cities this June and July. Offering an open-air ice rink, fantastic rides, great entertainment and delicious food and drink options. Skating At Festivals offers something for everyone. A true Winter wonderland experience.

  • Where is Skating At Festival held?

    Sydney, NSW
    St Mary’s Cathedral
    St Marys Rd, Sydney NSW 2000

    Perth, WA
    Elizabeth Quay
    The Esplanade, Perth WA 6000

    Brisbane, QLD
    King George’s Square
    Ann St, Brisbane QLD 4000

    Canberra, ACT
    Garema Place
    Garema Pl, Canberra ACT 2601

    Sorrento, VIC
    Sorrento Foreshore, Mornington Peninsula
    3176 Point Nepean Road, Sorrento, Victoria, 3943

  • What are the opening times?

    Last skating session begins an hour before closing time.

    Sydney – Cathedral Square
    Mon – Thurs             10AM – 8PM
    Fri & Sat                     10AM – 10PM
    Sun                             9AM – 8PM

    Perth – Elizabeth Quay
    Sun – Thurs             9AM – 10PM
    Fri & Sat                     9AM – 11PM

    Brisbane – King George’s Square
    Mon – Thurs             10AM – 8PM
    Fri & Sat                     10AM – 10PM
    Sun                             9AM – 8PM

    Canberra – Garema Place
    Mon – Thurs             10AM – 8PM
    Fri & Sat                     10AM – 10PM
    Sun                             9AM – 8PM

    Regional Victoria – Sorrento Foreshore

    Sun – Thurs             10AM – 7PM
    Fri & Sat                      10AM – 9PM

  • Where can I purchase Tickets?

  • Do I have to print my tickets?

    Tickets can be printed at home or viewed on your smart phone.

  • Is Skating At Festival free to enter?

    Skating At Festival is free to enter and spectate. However, the ice-skating sessions and the rides require a ticket to enter.

  • Do I have to pre-purchase tickets?

    Ice-skating sessions and rides can be purchased online and on-site, however sessions can sell out so we recommend you book early online to avoid disappointment. You can also save money by purchasing your tickets online.

  • How does the 3 Hour Unlimited ride pass work?

    3 Hour Unlimited ride ticket starts from the time the first ride is attended and ends in 3 hours of that time. The session can not be consumed in segments.
    *Note: this is not available at every location

  • What will the crowds be like?

    Skating At Festival is expected to peak late afternoon and evening. We anticipate busy periods during the school holidays. Capacity on the ice-rink is capped, to ensure you have a great time.

  • What are the age restrictions for Ice Skating?

    Ice skating is available for ages 3 years and up. We advise all children under 5 to skate with a Bobby Skate Aid (these can be hired online at time of ticket purchase).
    Adults are not permitted to skate with children in their arms.

  • What are the age restrictions for the rides?

    The Toboggan Terror is suitable for all ages but under 5’s need to be accompanies by an adult (i.e. on the adults lap)

    The Powder Pit is suitable for all ages but under 4’s need to be accompanied by an adult.

    The Giant Slide is only suitable for ages 4 and over.

    All adults that are accompanying a child on a ride will need to purchase their own ticket for the ride.

  • Can we skate in the rain?

    The ice rink at Skating At Festival is open rain or shine and it’s perfectly safe and fun to skate in both of these conditions, after all it is a winter activity. We strongly recommend raincoats and a change of clean dry socks on rainy days and sunscreen and hats on sunny days. There are no refunds for wet weather so please choose your session carefully!

    Skating At Festival wants you to have a great time so we’re constantly monitoring the weather to ensure sessions are safe to proceed. If severe storms or electrical storms take place organisers will cancel the session and advise accordingly. This happens 15 minutes before each session to ensure everyone has a chance to skate and that the most current conditions are being assessed.

    Note that ice can be more slippery due to rain.

    (It should be noted that session cancellation due to inclement weather is at the discretion of the promoter and skaters will be offered an alternative time)

  • What happens if the ice rink is closed due to weather/safety?

    Skating At Festival organisers may close the Ice Rink and rides at any time on a permanent or temporary basis due to the weather, safety, and any other reason. This is at the absolute discretion of Skating At Festival staff and authorities. If the Ice Rink is closed either before or during the session Skating At Festival will provide the participant with a replacement ticket to another session or refund any money paid by the participant in respect to the ticket. Skating At Festival and partners are otherwise not liable to the participant for any other expenses or damages of any kind.

  • Parking and Transport?

    Select ‘Location’ to find links to transport and parking options.

  • Is Skating At Festival wheelchair accessible?

    All sites are wheelchair accessible.

  • Where do I go once I have arrived?

    Please head to the ice-rink entry to present your ticket (printed or on your smart device) to the gate attendant. Alternatively, head directly to your closest box office for enquiries or ticketing information.

  • Can I post photos to Social Media?

    Yes! We encourage you to post photos of your experiences from the day. Don’t forget to tag us.

    #skatingat
    facebook.com/skatingat
    Instagram @skatingat 

  • Bookings: What is the Verification Process?

    After you have put in your name and contact details a verification email will be sent through to verify your email address that you will need to click through to. If a customer does not receive a verification email, go through the ‘I’ve forgot my password’ process to have a new verification email generated.

  • Bookings: My bookings has been pending for a long time, what do I do?

    If your booking says pending and you have not received a booking confirmation after 30 minutes the booking will be automatically cancelled. Your tickets will have not been booked unless you receive a confirmation email.

  • Bookings: I would like to change a booking, how do I do this?

    You can change the date/time of your booking up to 48 hours from your original session time. Please lodge your enquiry here.

  • Are pets allowed at the event?

    Yes, this is dog friendly event.
    Your 4 legged pals are allowed on the event site however they are not allowed to enjoy the skating or activities.
    Please check with local council restrictions.

  • Still looking for more answers?